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Right of withdrawal

Cancellation policy for customers

  Information on the non-existence of the right of withdrawal for distance contracts according to § 312 (2) NO. 9 BGB
a. There is no right of withdrawal when the customer books the entrepreneur. According to Section 312 Paragraph 2 No. 9 BGB, the right of cancellation does not apply to contracts for the provision of other services in connection with leisure activities if the contract provides for a specific date or period for the provision. The customer can therefore not revoke the declaration of intent to book an entrepreneur. This means that every order placed by an entrepreneur is legally binding and requires acceptance and payment.
b. If the binding booking of the entrepreneur does not fall under the provisions of § 312 Paragraph 2 No. 9 BGB, the following declaration on the right of withdrawal applies:
The customer has the right to revoke the contract with the booked entrepreneur within 30 days without giving reasons. The cancellation period is 30 days until the day of the event. In order to exercise the right of cancellation, the customer must inform the Agency of his decision to cancel the contract with the entrepreneur by means of a clear statement (e.g. via e-mail to or by telephone to 015754415751). To meet the cancellation deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
services compared to the total scope of services provided for in the contract.

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